How do I delete my account?

In the app: Settings → Your data → Delete account.

What's erased: your account and profile, your symptom logs and notes, your AI Coach chat history, and the sleep data Joise has stored. Deletion is permanent — we can't restore an account afterwards, so save anything you want to keep first.

What's kept, and why: a limited record of purchases and invoices, which we're required to retain for tax and accounting; technical logs, typically for up to 90 days; and analytics that have already been aggregated so they no longer identify you.

Two things deleting your account does not do:

• It doesn't remove data from Apple Health. That stays on your iPhone and is yours to manage. To stop Joise reading it, turn access off in Settings → Account → Apple Health, or in iPhone Settings under Health → Data Access & Devices.
• It doesn't cancel an active subscription. Cancel that in your Apple subscription settings.

Prefer not to use the in-app flow? Email hello@joise.app from the address on your account and we'll take care of it.